Frequently Asked Questions
Discover everything you need to know about Florasis products, shipping, and more.
What makes Florasis products unique?
Florasis blends traditional Chinese aesthetics with modern makeup technology, utilizing floral essences and herbal ingredients to create products that are both skin-nourishing and visually stunning.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping times and costs vary depending on the destination, and you can see the specific rates at checkout.
Is Florasis makeup cruelty-free?
Yes, we are committed to ethical beauty practices. Florasis does not test its products or ingredients on animals.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Are your products suitable for sensitive skin?
Our products are formulated with gentle, natural ingredients. However, we always recommend checking the full ingredient list on the product page and performing a patch test if you have specific sensitivities.